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 24/7
Phone Link: our audio response
phone system that's convenient and free to use
Welcome to 24/7
Phone Link, Community Resource's 24-hour a day, seven day a week
audio response telephone system.
What
is 24/7 Phone Link all about?
It's free.
There's no per transaction or access fee and there's a toll-free
number so you can use 24/7 if you are outside of the local calling
area. The phone numbers are the same numbers you use to reach the
Credit Union - 783-2211 or 1-888-783-2211 (toll-free). When you
call in, listen to the prompts that tell you how to get into 24/7
Phone Link.
It's convenient.
24/7 lets you handle many of your Credit Union transactions
over the phone, from anywhere you happen to be, 24-hours a day,
seven days a week.
It's easy
to use. There's nothing complicated about 24/7. The computer
guides you through each transaction. And if you're ever confused,
you can press "0" to speak to a member service representative
(during normal business hours).
All you need is a touch-tone phone, your account number, your account
suffix, and your personal identification number (PIN). You will
be automatically assigned a PIN to use 24/7. But, 24/7 allows you
to change you PIN at any time. For your
own security we do not have access to your PIN, so keep it in a
safe place.
Look
at some of the things you can do with 24/7...
Calculate
an estimated loan payment
Find out what your estimated loan payment will be by entering the
loan amount, interest rate and term.
Listen to
our current interest rates
Get information about our savings, share certificate and loan rates.
Conduct account
transactions and get account information
Withdrawals Make a withdrawal by check from your checking or
savings account or from your overdraft loan.
Transfers.
Transfer between savings accounts, between your savings account
and your checking account, from your checking or savings account
to your loan, or from your overdraft loan to your checking or savings
accounts. You may also transfer to and from your saving and loan
accounts to another account holder's savings and loan accounts.
However, you must complete an authorization form to have this feature
activated. In addition, you must be a joint owner on the other member's
account.
Inquiries.
You'll be able to get information about your savings accounts including
the current balance, recent transactions and dividends paid. You'll
also be able to get loan information including your current loan
balance, your payment amount and due date and daily interest amount.
Tax information.
Find out the year-to-date dividends paid on your savings account
and the finance charges incurred on your loans.
How
does 24/7 work?
When you call
into 24/7, you'll press"1" to get account information,
"2" to calculate an estimated loan payment or "3"
to listen to our current rates. If you press"1" you'll
be asked to provide your account number and PIN.
24/7
Example: withdrawing by check from share savings
- Dial the
Credit Union at 783-2211 or 1-888-783-2211 and listen to the prompts
to reach 24/7.
- 24/7 will
ask you if you want account information, the loan calculator or
our current rates. You want account information so you press:
1#
- 24/7 will
ask you to enter your account number. Enter your account number
and the pound key(#) like this: 1234#
- 24/7 will
ask for your PIN. You will enter your four digit PIN and the pound
key (#) like this: 0101#
- 24/7 will
ask you to enter the code of the menu and transaction you'd like.
See the chart in this brochure for a list of transaction codes.
In this example, you'd like to withdraw from your share savings
account so you enter: 511
- If you have
more than one savings account, 24/7 will ask you which suffix
you want to withdraw from. Check your statement for your specific
account suffix. In this example, you enter the share savings suffix
and the pound key (#) like this: 00#
- 24/7 will
ask you how much you want to withdraw. When entering a dollar
amount, do not enter decimal points. You'd like to withdraw $100
so you enter the amount in dollars and cents and the pound key
(#) like this: 10000#
- 24/7 will
confirm your transaction and ask you to press "#" to
accept or "*" to cancel. In this example, you accept
the transaction by pressing: #
- You then
have the option of completing another withdrawal, returning to
the main menu to conduct another transaction by pressing "*".
In this example you'd like to leave the system so you press: #
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Transaction
codes for account information
|
| Checking |
Balance/amount
available
Last 5 checks cleared
Specific check inquiry
Last 5 deposits
Last 5 ATM transactions
Last 5 non-check withdrawals
Last 5 deposits and non-check withdrawals |
11
12
13
14
15
16
17 |
| |
| Savings |
Balance/amount
available
Last 5 withdrawals
Last 5 deposits
Last 5 ATM transactions
Last 5 payroll deposits
YTD/prior YTD dividends
Last dividend amount/date |
21
22
23
24
25
26
27 |
| |
| Share
Certificate/IRAs |
Balance/amount
available
Dividend rate/maturity date
YTD/prior YTD dividends
Last dividend amount/date |
31
32
33
34 |
| |
| Loans |
|
Balance
Payment amount due
Payment due date
Payoff amount
Daily interest amount
Past due amount
YTD prior YTD finance charges
Last 5 payments
Last 5 advances
|
41
42
43
44
45
46
47
48
49 |
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| Withdrawal
by Check |
511 |
| |
| Transfer
Between Your Accounts |
Share to
share (except IRAs and share certificates)
Share to loan (except VISA, mortgages and guaranteed student
loans)
Overdraft loan to share |
521
522
523 |
| |
|
| Transfer
to Another Member's Account (must be activated) |
Share to
share (except IRAs and share certificates)
Share to loan (except VISA, mortgages and guaranteed student
loans)
Overdraft loan to share |
531
532
533 |
| |
|
| Transfer
from Another Member's Account (must be activated) |
Share to
share (except IRAs and share certificates)
Share to loan (except VISA, mortgages and guaranteed student
loans)
Overdraft loan to share |
541
542
543 |
| |
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| Tax
Information |
YTD dividends
Prior year dividends
YTD finance charges
Prior year finance charges |
61
62
63
64 |
| |
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| VISA |
Balance
information
Payments
Advance to share
Advance by check |
71
72
73
74 |
| |
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Press
"#" to return to the main menu. Press "0"
to speak to a member service representative (during normal
business hours). Press "#" to end the call.
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